How can we help?
Last updated October 25, 2026
Write to us and a person on our team will reply. To report a pro, a customer or a scam, use the report button in the app or email safety@gighuntrapp.com.
Quick answers
- Delete your account. In the app, open Account and choose Delete account. It removes your data from our live systems and asks our vendors to do the same.
- A problem with a booking. Open the booking and tap Report a problem before payment releases. Your payment stays held while a person reviews it.
- Lead credits. Credits never expire. They come back automatically if the customer cancels, or if the request expires and your quote was never opened.
- Payouts. You are paid the job price minus the 10% platform fee once the customer confirms, or 72 hours after you mark the job done. Tips are 100% yours.
If something goes wrong
Common questions
When you book, you pay GigHuntr and we hold the payment. When the pro marks the job done, you confirm and it is released. If you do not respond, it releases on its own after 72 hours. If something went wrong, report it before release and a person reviews it. If the pro cancels, you get a full refund.
Cancel free 24 hours or more before the job. Later than that, 20% of the job price goes to the pro for the time they held. If the pro cancels, you are refunded in full. Each booking can be rescheduled up to 3 times, and the other side is told in chat.
Pros quoting your job see your first name, neighborhood and request details. Your exact address is shared only with the pro you hire, only for that job.
If the customer cancels the request, or if it expires and the customer never opened your quote, your credits come back automatically. Every job is capped at 5 quotes, so you are never one of dozens.
Customers pay up front when they book. You are paid the job price minus the 10% platform fee once the customer confirms the work, or 72 hours after you mark it done if they do not respond. Tips are 100% yours. Payouts go to your bank through our payment processor.
Yes. GigHuntr has a built-in assistant, and a connector (MCP) for Claude and ChatGPT. Your assistant can review leads, check credit costs, draft quotes and work your inbox, acting only as you. Sending a quote or a message always waits for your tap to approve.
For law enforcement
Requests for user information must come through valid legal process and be sent to legal@gighuntrapp.com. In an emergency involving a risk of death or serious harm, email safety@gighuntrapp.com with “Emergency” in the subject.
See also our safety page, community guidelines, privacy policy and terms.